Help & guidance
Member help
Joining, booking and billing guidance for makerspace members.
How do I join a space?
Use the joining link supplied by your makerspace. Create an account, select the relevant membership and complete payment, waiver or orientation steps. Contact the space if an invitation or payment does not show correctly.
Why can’t I book a machine?
Check your selected space, membership status and resource requirements. Maintenance, opening hours or another booking may limit availability. Your space administrator can check the reservation.
How do I change payment details?
Use the billing option inside your signed-in member account. Do not email card numbers, passwords or sensitive payment screenshots.
Who handles cancellations or refunds?
The makerspace sets its membership, event and equipment policies. Contact the space that collected the payment with your booking reference and the change you need.
Does a booking mean I can use equipment?
A reservation does not replace training, supervision or local safety rules. Ask the space to confirm your authorization before using a machine.