MakerOps trust center · Updated September 14, 2026
Customer agreements
Make the operating relationship clear before a pilot.
Practical guidance for the public site and pilot evaluation. Service obligations and legal terms must be confirmed in the applicable agreement before onboarding.
What to confirm
A customer agreement should identify the contracting parties, service scope, permitted users, charges, duration and termination process. Request the agreement for your proposed deployment.
Operational responsibilities
Agree who configures membership rules, handles member questions, administers accounts and approves imports. Confirm support hours and any response commitments in writing.
Data and exit
Resolve data handling, export format, retention and deletion arrangements before importing member records. Discuss required procurement documents before making a commitment.